AMALFI STRAW RANCHER – NATURAL

That's good feedback Brian. Thanks for passing it along. We'll probably reshoot those pictures to better illustrate that the brim has an upturned curve to it. That idea for a flat brimmed version is pretty good, though, so we'll pass that along to our product team. As far as the exchange goes, we can absolutely help you with that. Send an email over to hello@tworoadshatco.com and we can help get that started for you.

Really sorry to hear about that, Debra. This is certainly not we want your experience with us to remain. We guarantee every purchase. If you haven't already, please send an email over to hello@tworoadshatco.com and we can get it addressed. We have several option to make it right.

Hey there, thanks for the review. First of all, thanks for complimenting our marketing — that's actually probably where we spend the least amount of our time (pros and cons to that, I suppose). Second, we'd love to hear any specific feedback you've got about what 'underwhelmed' you about the product. That's the kind of stuff we love to hear more about, because it helps us improve what we offer. This review is good — we'd always rather hear about a less-than-thrilled customer than not — but it'd be even better if you could send us specifics. If you feel up for it, send as much detail as you'd like over to hello@tworoadshatco.com and we'll have our product team go to work. Cheers!