HELP
Where is my order?
Once your order is shipped you will receive a tracking number in your shipping confirmation email. Click the link in your email to check your order’s status or if you have questions about tracking your order email us at hello@tworoadshatco.com with your order information.
Can I cancel or make changes to my order once it’s placed?
Our team strives to fulfill orders as soon as they’re placed, so please note that we will do our best to accommodate your request but it’s not always possible. Please email hello@tworoadshatco.com immediately using the Subject: "URGENT SHIPPING CHANGE" and include your order number and shipping change in the body of the email.
Why isn't my promo code working?
There could be a couple of reasons why a promo code isn't working. We recommend making sure there is only one code entered at checkout. Our system doesn't allow promo codes to be combined. Also double check that the code isn't expired. If it still isn't working please email us at hello@tworoadshatco.com and we'll look into it for you.
Can I get a price adjustment?
We will gladly issue you a Two Roads Hat Co. Gift Card for the amount of the price adjustment on merchandise purchased at full price within seven days of the purchase date. Please note that some exclusions may apply such as promotional codes only valid for the dates listed. Feel free to email hello@tworoadshatco.com with any questions.
I think my package is lost or stolen?
If you think your package is lost or stolen please contact the carrier provided in your tracking email or your local post office with your tracking details. Customer Service will do everything possible to assist you in recovering your package but please keep in mind Two Roads is not responsible for lost or stolen packages.
My hat arrived and it's damaged.
We would be more than happy to replace the hat for you. If your hat has been damaged during the shipping process or if you're not 100% satisfied once it arrives, please email us at hello@tworoadshatco.com with pictures of the damages with a brief description.
How do I care for my hat?
Your hat will last a long time if properly cared for. Some best practices include the occasional "soft brush" to remove dust and debris, picking up your hat by the brim and not the crown, and hanging your hat instead of laying it flat. We also have a couple of handy blog posts on how to best care for your hat.
What are the hats made of?
All Two Roads felt hats are made of 100% Australian wool. Straw hats are made from various natural materials. For a better understanding of what each Two Roads hat is made from, see the product description.
Can wool felt hats get wet?
Do what you can to keep moisture off of your hat. Wet hats often change shape slightly when they dry. For this reason it is best to hang a hat to dry rather then lay it flat. There are several treatments available for water proofing your hat.