TWO ROADS FAQs

Hi friends. Here you'll find breakdowns of some of our most frequently asked questions. Whether it's hat care, hat styling, returns or exchanges, or just plain old hat inquiries. We have created a resource for you to refer to when you just don't know.


How do I care for my hat?

Your hat will last a long time if properly cared for. Some of the best practices include the occasional "soft brush" to remove dust and debris, picking up your hat by the brim and not the crown, and hanging your hat instead of laying it flat. You can also read on ourblog post about how to keep your hat looking pristine and clean.


How do hat sizes work?

Our hat sizes range anywhere from a 55 (small) to an 63 (XXL). We recommend measuring around your head in centimeters to get the most accurate. We also have included in all of our hat descriptions how the hat fits. If the hat seems to fit loose, our hats also include complementary hat sizing tape to help the hat to fit more snug. If you also look for the fitting guide in the description of each Two Roads Hat Co hat to better understand how each hat will fit. We also have a greatblog post as a great guide with more information on hat sizing. 


Can fedora hats get wet?

It’s best to do what you can to keep moisture off of your hat. Wet hats often change shape slightly when they dry. For this reason, it is best to hang a hat to dry rather than lay it flat. There are several treatments available for waterproofing your hat.


Can I return or exchange my hat?

Sizing Issues

Two Roads Hat Co hats come with hat sizing tape, to help the hat fit snug in the case your hat fits front-to-back but not side-to-side (or vise versa). Please visitHat Sizing 101 for more information.


Please initiate your return or exchange within 30 days of purchase by emailing hello@tworoadshatco.com


Exchanges

Our goal is to get you into a hat you are happy and confident in. You can exchange for another size or style. If you don't know exactly what you want at this moment, you can exchange for store credit which will be given to you as a gift card.


Returns

We are happy to provide a refund of the purchase price for items returned in brand new, unused and resell-able condition within 30 days of purchase (shipping charges are not eligible for refunds). An $8.00 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method. Items must be in new condition in order to be eligible for a refund. Clearance items and gift cards are not eligible for a refund. Any item that is damaged or not in its original condition may not be eligible for a refund. Embroidered products are not eligible for returns or exchanges. 


Please note, Canadian orders are eligible for returns/exchanges but the recipient is responsible for all shipping costs. Any other orders outside of the USA are not currently eligible for returns or exchanges. 

Please double check the following to ensure you get your full refund:

- Hat is in new, resell-able condition (no stains, wear marks, etc)

- All original tags are included

- Original packaging is used for the return

- Return is shipped within 30 days of the delivery date


In-Store Return & Exchange Policy


Purchases made in-store are only eligible for exchange. We are happy to exchange the item for another item of equal price if the item is returned in brand new, unused, and resell-able condition within 30 days of purchase. 



Do you ship internationally?

We are happy to ship to many countries across the globe. Please take note that import taxes, duties, and related customs fees may be charged once the package arrives at the destination country and is out of the control of Two Roads Hat Co. Payment for these fees is the responsibility of the purchaser. Please check with your local customs agency for costs associated with shipping goods into your country.

Please note: Two Roads Hat Co can only guarantee delivery in the US and Canada, all customers purchasing from outside of the US and Canada will be provided proof of shipment and will then be directed to USPS to ensure they receive their delivery. We encourage all customers outside of the US and Canada to become familiar with USPS international shipments policies before placing their order. USPS international shipping info can be found at:https://pe.usps.com/text/imm/welcome.htm.

You can find a list of countries that USPS will ship to here:https://pe.usps.com/text/imm/immctry.htm. USPS does not provide tracking information in all countries they ship to. 


What is your best selling hat?

A few of our best selling hats include theEcho Park available in two colors, theBushwick which comes in two colors, and ourWynwood for the summer.


How do you hang your hats?

We find the best and most practical way to display and hang your Two Roads Hat Co hat collection is with the help ofCommandhooks. Slap those babies on your wall of choice. Brownie points from your landlord for not putting holes in the wall, am I right? If you're really confident about where you want your Two Roads Hat Co hats to call home, a more permanent option for hanging includes a small, simple nail. Easy as pie. Read thisblog postfor more information on hat hanging.


How do I fix misshapen hats?

There are multiple ways you can steam out the scrunch, the crunch or anything in between including using an industrial steamer, a handheld steamer you can get fromTarget orWalmart, boiling a pot of water at home or even throwing it in the bathroom to steam while you shower. Read thisblog postfor more information on reshaping your hat.

Feel free to reach out for any other questions. We are always here to help!

Two Roads Hat Co



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