Really sorry to hear about that, Travis. Definitely never what we want to see on any order. Let me address a few things, just want to be clear:
- The band on this hat is distressed by design; it's designed to look like it's been worn in over years. Sorry if that wasn't clear enough, we'll work on highlighting that more.
- Sorry about the fit — since every head is different, we try and make sizing as clear as possible. But that's also why we offer the Damnson Guarantee and make size exchanges always easy and completely free.
- As for the color, that's our bad as well. I agree – the picture of the Stone colorway seems darker than in reality. We're going to make that change right away to make it more clear for people moving forward.
Sorry this particular purchase didn't achieve the 'Wow' factor that you've had from us in the past. This is a great product — your feedback actually goes a long way toward helping us make it easier for customers to order freely, receive quickly and feel over-the-moon happy with their new hat.