Free & Easy Return or Exchange + Package Protection Valid in US.

Honestly I love this hat! It is my second from Two Roads. And there may be a third. The piece itself id high quality, looks great, and fits ad advertised. I found getting it a bit of a hassle. I had a different first choice and admittedly I picked a size too big the exchange took over a month and there was very little communication on the status. i sadly ended up doing a different hat altogether. My big issue is the lack of communication or updates otherwise I love Two Roads, and Hope to find the straw hat I truly want from you soon

Hat fits great and i can tell its quality. Would buy again

I never got the email for my return

The customer service was excellent in the case regarding the exchange of the first hat ordered.
Today I received the exchange hat, however the hat is still too large.
I would like to return this hat that I received today for another exchange for a smaller size.
I realize that shipping costs the company, and that shipping is not free, so I am willing to pay the shipping cost for this second exchange, if the company will except this second exchanged hat, if I can get one more exchange for the next size smaller. I apologize for the mix up regarding the hat sizing , and this would be a wonderful thing if I could do another exchange, and also l will pay the shipping to do my Part to reduce the companies cost of shipping by paying the shipping myself, for this next exchange if you would be so kind to except another return and exchange
I never wore the hat, and it is in its original packaging. I really love this hat, but need a size that will fit me.
One other request is that you send me a shipping label, that I can take to USPS and pay for this return
Please allow me to do this last exchange.
I. Can promise you that I will order from you again in the near future, because your hats are so awesome and look great. So good on me.
Thank you,
Sincerely,
T Vito Vitrano
[****]
20101 S. Sullivan Creek Rd
Rudyard, mi. 49780
Please let me know what the shipping company wants to do regarding the Matter.
Again, the people in customer service are excellent at their jobs, an to would also thank them for the understanding regarding this matter.
Sincerely,
T Vito Vitrano, ( customer)

Happy Customer