Hey Jack, thanks for the review. There's some really good feedback in here, so thanks for being frank, open and clear about what you'd like to see differently.
RE: Sizing
Completely fair points. Our straw hats, especially, tend to fit very large. We've been working on changing that, and hope to have adjusted sizing shortly. In the meantime, we've tried to make this as clear as possible on the product page to help let people know to size down. And as always, as you mentioned, we will absolutely help people get the right size if they end up with a hat that doesn't fit.
RE: Quality
There's some good feedback here, too. As far as stiffness goes, this is a really hard one to pinpoint, as this seems very subjective. It seems as though there are just as many people who ask for hats to be stiffer as there are who ask that hats be more pliable. Trying to find that middle ground is tough. This hat in particular is probably on the 'less stiff' side, while still having solid structure to it. Good to hear, though, and I'll be happy to pass on the feedback.
RE: Service
Thank you for ending on a high note. We do work hard to provide excellent service. It can feel tough to order a hat on the internet, so we want to make sure people feel comfortable knowing we'll at least back up our product and do our best to help customers feel happy with the hat they receive.
Hope this helps, Jack. Take care!
